United Airlines’ Polaris Business Class is designed to offer premium comfort, privacy, and exclusive amenities on long-haul international flights. Competing with top-tier business class products from airlines like Delta One and American Airlines Flagship Business, Polaris aims to provide a restful and luxurious experience for travelers.
- But does United Polaris truly deliver a first-class business travel experience? This review covers:
Polaris cabin and seating features
Bedding, amenity kits, and comfort perks
Dining and beverage service
In-flight entertainment and Wi-Fi
Overall pros and cons of United Polaris
United Polaris Cabin & Seating Experience
Seat Configuration & Privacy
- Lie-flat seats with direct aisle access – Every passenger enjoys uninterrupted access to the aisle.
1-2-1 staggered seating layout – Provides privacy and a spacious feel.
Adjustable seat controls – Reclines into a fully flat bed (up to 6’6″) for maximum comfort.
Best Seats: Window seats (A & L) offer the most privacy, while middle seats (D & F) are great for couples traveling together.
Comfort & Storage
- Large side tables and multiple storage compartments.
Built-in USB and AC power outlets for easy device charging.
Noise-reducing headphones provided.
Fact: United’s 777-300ER, 787-9, and 767-300ER fleets all feature the Polaris cabin, ensuring a consistent premium experience across routes.
Bedding & Amenities: What Makes Polaris Special?
Saks Fifth Avenue Bedding Collection
- United partnered with Saks Fifth Avenue to offer luxury bedding, including:
Quilted duvet and plush cooling-gel pillow.
Mattress cushion (available on request) for extra comfort.
Complimentary sleepwear on flights over 12 hours.
Pro Tip: Ask for an extra pillow or mattress pad for a better sleeping experience!
Therabody Amenity Kit
- Passengers receive a Therabody-branded amenity kit featuring:
Hydrating face spray, eye serum, and lip balm.
Earplugs, eye mask, socks, and dental kit.
Reusable fanny pack or pouch for travel essentials.
Best Feature: The cooling-gel pillow is one of the best in business class, helping passengers sleep comfortably at 35,000 feet.
Dining & Beverage Service: A Mixed Experience
Polaris Meal Service
- Multi-course meal, including:
Appetizer & salad
Choice of main entrée (beef, chicken, seafood, or pasta)
Dessert with a build-your-own sundae cart
Most Popular Dish: The beef short rib is a frequent menu highlight among passengers.
Pre-Arrival Meal & Snacks
- A lighter meal (breakfast or lunch) is served before landing.
Mid-flight snack options include a cheese toastie and warm soup.
Pro Tip: United offers vegan, gluten-free, and other special meal options—be sure to request them at least 24 hours before departure.
Polaris Signature Drinks & Wines
- Champagne and premium wine selection.
Cocktail menu with Polaris-exclusive drinks.
Unlimited soft drinks, juice, and specialty teas.
Final Verdict: While the food is good but not exceptional, the sundae cart and cocktail menu add a fun premium touch.
In-Flight Entertainment & Connectivity
United’s Seatback Entertainment System
- Large 16-inch HD screens with a wide selection of movies, TV shows, and music.
Noise-reducing headphones (decent quality but not top-tier).
Live TV on select flights.
Fun Fact: United has a partnership with Apple Music, allowing free access to curated playlists on Polaris flights.
Wi-Fi & Connectivity
- Paid Wi-Fi available (price varies by route).
No free messaging (unlike Delta, which offers complimentary WhatsApp and iMessage).
Pro Tip: Buy Wi-Fi before your flight for a discounted rate!
Polaris Lounges: The Best Pre-Flight Experience
- United Polaris passengers get access to Polaris Lounges, featuring:
Private dining rooms with à la carte meals.
Shower suites with spa-like amenities.
Quiet nap areas with daybeds.
Polaris Lounge Locations:
- Chicago (ORD)
- Los Angeles (LAX)
- Newark (EWR)
- San Francisco (SFO)
- Houston (IAH)
- Washington Dulles (IAD) – Coming soon!
Best Lounge: Chicago (ORD) Polaris Lounge is rated one of the best business class lounges in the U.S.
Pros & Cons of United Polaris
Pros:
- Lie-flat seats with direct aisle access.
Saks Fifth Avenue bedding for premium comfort.
Exclusive Polaris Lounges for a luxury pre-flight experience.
Signature ice cream sundae cart.
Cons:
- Food quality is inconsistent across routes.
Paid Wi-Fi, no free messaging.
Polaris Lounge access limited to specific airports.
Final Verdict: United Polaris is one of the best U.S.-based business class products, especially for long-haul international flights.
Conclusion
United Polaris Business Class offers a premium flying experience, combining lie-flat comfort, top-tier bedding, and exclusive lounges. While catering and Wi-Fi could improve, the Polaris seat design and luxury pre-flight experience make it a strong choice for international travelers.
- Key Takeaways:
Best for long-haul international flights with direct aisle access seats.
Polaris Lounges provide an elite pre-flight experience.
Saks Fifth Avenue bedding offers a first-class sleeping experience.
Worth booking with points/miles or during discounted business class fares.
Thinking of flying Polaris? Book early for the best seats and Polaris Lounge access!
FAQs
1. What aircraft have United Polaris seats?
United’s Boeing 777-300ER, 787-9, 787-10, and select 767-300ER aircraft have the latest Polaris cabin.
2. Do United Polaris passengers get lounge access?
Yes! Polaris Business Class passengers get access to United Polaris Lounges at select airports.
3. Does United Polaris have lie-flat seats?
Yes! All Polaris seats recline into fully flat beds up to 6’6″ long.
4. Is Polaris better than Delta One?
Polaris offers better lounges and bedding, but Delta One has superior catering and service consistency.
5. How do I book a Polaris flight using miles?
Use United MileagePlus miles or transfer Chase Ultimate Rewards to United for award redemptions.
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